• Introduction
• STEP 1 Contact all creditors
• STEP 2 Decide priorities
• STEP 3 Prepare financial statement
• STEP 4 Maximise income
• STEP 5 Review expenditure
• STEP 6 Negotiate with priority creditors
• STEP 7 Negotiate with secondary creditors
• Court proceedings
• Conclusions - the future
• Some DOs and DON'Ts
• Printer Friendly PDF Copy of the Booklet

Introduction

This information is designed to help you deal with personal debts because there are many things you can do to regain control of your financial situation.

Admitting that you are struggling and seeking help is an important first step towards resolving your debt problems. Don't be embarrassed or ashamed to disclose all your debts and financial difficulties because ignoring the problem and not replying to correspondence will only make things worse. Your problems will not go away without specific remedial action.

Here are some positive things you can do; most of which are explained in more detail later in this information:

• Stay calm and try not to feel guilty or afraid, even when threats are being made. Advice and support is available to guide you through your situation.
• Don't be tempted to borrow more money to pay off existing debts - this eventually creates even more problems.
• Make a list of all your creditors and debts.
• Prepare a statement of your financial position, detailing your income, living expenses and other commitments, and the balance (if any) available to clear your debts.
• Communicate with your creditors so that they are aware of your situation - they will usually respond sympathetically to genuine problems once they are aware of them.
• Communicate with your family and friends so that you can share your problems and work together towards a solution.
• Communicate with other agencies who con give you specialist advice - they do not charge for their services:
• Credit Action/CCCS helpline on 0800 138 1111 (freephone)
• Contact your local Citizens Advice Bureau (see telephone directory for details).

Money problems often arise from or lead to family, health or emotional pressures and it is important that you seek professional help for these related problems too.

KEEP GOING! Don't despair - clearing your debts can be a long process but the end result will be worthwhile and will put you back in control of your financial situation.

We will now look in more detail at the PRACTICAL STEPS you can take to resolve your debt problems.

Creditors cannot help you unless they are aware of your difficulties and circumstances. You may also need to ask them for full details of the amount owing, actual arrears, penalty charges etc. The following is a typical letter:

When all the replies have been received draw up a schedule of your debts and divide them between PRIORITY and SECONDARY creditors (see STEP 2 below). It is essential at this stage to mark any debts where court orders (County Court Judgments or CCJs) have been made or summons received and seek specialist help as these debts need immediate attention.

Keep copies of all correspondence both sent and received. If any agreements are subsequently made by telephone get the name of the person you spoke to and ensure that the agreement is confirmed in writing.

It is important to check that you are actually responsible for all your debts. A husband and wife are not responsible for each other's debts unless they have both signed the agreement (except for Council Tax), and you cannot inherit a dead person's debts.

You should also check the amount being claimed to ensure all the payments you have made have been deducted, and challenge any excessive interest or penalty charges.

STEP 2. Decide priorities

Some debts carry more severe penalties than others and this means that they must be dealt with first. Priority treatment is not determined by the size of the debt, the period or amount of arrears or the threats being made, but by the actual legal remedy the creditor has against you for recovery. A PRIORITY debt is usually defined as one where non-payment can result in you:

• being imprisoned
• losing your home
• losing essential goods or services.

Below is a list of priority debts and the legal consequences of nonpayment:

PRIORITY creditors must be dealt with before any offers or payments are made on SECONDARY debts. SECONDARY debts are all those which do not carry the above sanctions. For example:

* If the threatened goods are an essential requirement, for example a washing machine or car needed for work, such a debt must be treated as priority, but if you have paid less than one third of the total owed under the hire purchase agreement the creditor can repossess the goods without a court order.

** Catalogue debts may be difficult to enforce as it is not always standard practice to complete a formal credit agreement, and creditors should be asked to produce a copy of this if proceedings are threatened.

*** Individual circumstances may suggest some other debts be treated as priority, although not legally enforceable, e.g. money owed to family, friends or loan sharks.

Before you make offers of payment to any creditors you will need to prepare a financial statement - see STEP 3 below.

It is essential that you now prepare a statement of your actual current financial position. A specimen is shown on the following page and can be adapted to suit your particular situation. Your statement must include all income received from whatever source and all money going out and to where.

When completing this form use either weekly or monthly figures, but don't mix them and mark clearly on the statement which basis you have used.

• To change weekly figures to monthly, multiply by 52 and then divide by 12.
• To change monthly figures to weekly multiply by 12 and then divide by 52.

Annual payments such as TV licence, road tax, insurance premiums etc. should be divided by 12 to give the monthly amount or by 52 for the weekly figure.

Also allow for irregular, and often unexpected, expenditure such as car and house maintenance, repairs and replacements.

It is important to take everything into account, but don't include payments for arrears or secondary creditors at this stage because you need to know the total money you have available (if any) to make offers to them.

Before finalising your statement you must review your INCOME to see if it con be increased in any way (see STEP 4 page 6) and consider your EXPENDITURE to ascertain if any savings can be made (see STEP 5 page 7).

Your financial statement will need to be constantly revised to reflect changes in your income and expenditure and to incorporate subsequent agreements for payments to be mode to your creditors.

STEP 4. Maximise income

Be sure that you have included everything, and then consider if you can obtain any additional income. Possibilities might be:

• Job Seekers Allowance - if you are unemployed or have been made redundant.
• Child Tax Credit and Working Tax Credit – if you have children or if you are working but on low income
• Income Support - is available to people on low incomes and who meet certain criteria relating to work, sickness, age, savings etc. Check with your local Department of Work & Pensions (DWP) whether you are entitled to this.
• Incapacity or disablement benefits, including mobility or attendance allowance.
• Income Tax - check your code, particularly if your circumstances have changed, as you may be entitled to a rebate.
• Maintenance - are you entitled to this? Contact the Child Support Agency.
• Housing Benefit and Council Tax relief. Your local council can advise on eligibility for these.
• What about part-time work or taking in a lodger?
• Can grown-up children or non-dependants contribute towards the household expenses?

Seek help from the Department of Work & Pensions (DWP), your local council, Inland Revenue or the CCCS helpline 0800 1381111 if you are not sure of your entitlement.

Income maximisation is a very important part of the debt resolution process and creditors will want to be reassured that you have considered all the options.

STEP 5. Review expenditure

It is important to include all household expenditure and financial commitments in your statement, whether regular or irregular. Variable items such as fuel bills should be averaged out over the year and the use of budget plans, stamps or tokens may assist with this.

Creditors may challenge amounts spent on food, fuel, clothing, travel etc. so is there any way that you can reduce these to realistic levels in relation to the size and circumstances of your family? The cost of running a car may need to be justified against using public transport. For example, is it essential for travel to work, school, shopping etc. as other means of transport are not available? Leisure and holiday costs may also be challenged by creditors, along with expenditure on cigarettes, alcohol, lottery, pets etc.

Once again check your expenditure carefully to be sure that everything is included and all reasonable savings have been made. Try and make your expenses less than your income, otherwise your debts will continue to grow. However, do be realistic, as you may have to live on this budget for several years, so concentrate on reducing non-essentials rather than basics such as food and heating.

On completion of your income and expenditure review you can now finalise your financial statement before sending it to your creditors as part of your negotiations with them (see STEP 6 page 8 and STEP 7 page 11).

STEP 6. Negotiate with priority creditors

On completion of your financial statement deduct your total expenditure from your total income to see what money (if any) you have towards clearing your debts.

You will first need to negotiate with your priority creditors (see STEP 2 page 2 for definition) and this should be done quickly to prevent implementation of their sanctions. Even if legal proceedings for recovery have commenced it is never too late to make an offer and seek a voluntary agreement.

List all your priority debts and send this schedule, along with your financial statement, to each priority creditor. This letter should detail the reasons for your financial difficulties and include a reasonable offer for payment of arrears, provided there is surplus money available. A suggested letter is as shown below.

When negotiating with your creditors:

• You should not offer all your available income to one creditor.
• Start your negotiations with the debt nearest to its final sanction.
• Don't feel obliged or pressurised to pay more than you can afford, as it is important to sustain the payments once agreed.
• Do not divulge account and reference details to anyone other than the creditor concerned.
• Even if creditors don't agree to your initial offer start paying as it will begin to reduce your arrears and may persuade them to change their minds if they see that you are serious in your intentions.
• Ensure that you get a receipt for all payments made and any verbal agreements must be confirmed in writing.

As payment is agreed with each creditor you should include this in your financial statement so that other creditors can see your current situation and you can adjust to living within your new budget.

If you have no surplus income for priority creditors after re-assessing your budget you must still contact them and support your position with your financial statement. You should remember that some creditors have the legal right to make direct deductions from wages or income support via the Benefits Agency.

For 'fuel' debts, pre-payment meters allow the arrears to be collected over a period of time and are a way of avoiding disconnection.

For mortgages and secured loans the following options should be explored:

• Never abandon your property or hand the keys back to the lender.
• Always contact your mortgage lender at the first sign of a problem and continue to keep them informed of any changes in your circumstances.
• 'Interest only' or other reduced payments for a limited period of time.
• Capitalise the arrears.
• If your financial situation is improving, seek to repay the arrears over an agreed period of time.
• Consider re-mortgaging on a different basis, e.g. transferring from an endowment to a repayment mortgage, but be careful to check and compare terms and conditions, initial and longer-term interest rates, early redemption penalties, administration charges etc.
• Voluntary sale of the home will usually produce a higher price than forced sale after repossession, but consideration must first be given to alternative accommodation as the local authority may decide that you have intentionally made yourself homeless. Such a sale may not always produce sufficient equity to clear the outstanding mortgage/loan and you may still be legally liable for the balance, even if the lender agreed to the sale.

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STEP 7. Negotiate with secondary creditors

After agreeing offers of repayment for all your priority debts, your financial statement should be updated to see if you have any disposable income to pay your non-priority debts (see STEP 2 page 2 for definition). The fairest way to divide this amount (if any) amongst the secondary creditors is in proportion to the total amount they are owed. List these remaining debts on a summary sheet (see example overleaf) and add up the total of the secondary debts. The total available disposable income is then apportioned to these creditors by the following method:

The example given below assumes you have £100.00 per month available for all secondary creditors:

Using the above formula the calculation for the Flexible Credit Card would be:

You may find it helpful to use a calculator to complete this schedule.

Using the figures you have calculated you can make an offer to each secondary creditor. A typical letter is shown opposite and this should be supported by a copy of the debt schedule and your financial statement.

It is important that creditors can see that you have treated each of them fairly so don't be pressurised or threatened into increasing individual offers at the expense of other creditors. There is usually a reluctance to freeze interest and other charges but there is little point in paying if the outstanding balance continues to rise so try writing again as follows:

If your bank is a secondary creditor it may be necessary to open an account elsewhere if possible and redirect your wages so that you can have access to them. Direct debits will also need to be transferred as the bank may stop paying them.

Start payments as soon as they are agreed in writing with your creditors and remember that keeping up regular payments is essential, even if they are small.

If your circumstances deteriorate further and you cannot sustain payments then prepare a revised financial statement, re-calculate your offers in line with your current available disposable income and write to your creditors again explaining the change in your circumstances.

If a creditor will not accept your initial offer you con write to them as follows:

Often creditors will agree to reduced payments for a limited period of time, for example three to six months. If your circumstances haven't improved by the end of this period then let them know and continue existing payments. Otherwise prepare an updated financial statement and re-calculate your offers as explained above.

If you have no disposable income for secondary creditors then write and inform them explaining your circumstances and sending your financial statement to confirm your situation. Agree to contact them again if your circumstances improve. In the meantime ask them to freeze interest charges. You could ask them to consider writing off the debt or accepting a reduced settlement, although they are unlikely to do so in the early stages. Make a token offer of payment to each creditor of £1 per month. Include the first payment with the letter and continue to make monthly payments. This shows that you want to do what you can to pay what is due. You could write as follows:

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Court proceedings

The aim of this booklet is to help you avoid court proceedings but what happens if negotiation fails and your creditors resort to legal action? It is not a crime just to owe money and with certain exceptions (see STEP 2 page 2) you can't go to prison if you are unable to pay. Your case will normally be heard in the county court which is not a criminal court. The court is not there to punish you but to ensure fairness between the borrower and lender. So don't be afraid of court action - it can often help solve your problem because you do have some legal rights.

Always complete and return court documents within the specified time so that the court is aware of your problems and overall financial situation and will be able to take these into consideration when making an order.

Always attend court hearings to ensure that your case is properly represented. The case will normally be heard in a private room with officials who are used to dealing with these matters - they are not there to serve the interests of the creditor alone.

It is helpful to be represented in court, but don't worry if you cannot afford a solicitor, just contact your local Citizens Advice Bureau who can arrange assistance or telephone the CCCS helpline on 0800 138 1111.

If court action is taken against you:

• You will receive a claim form stating what your creditor claims from you.
• If you do owe the money, return the form of reply attached to the summons to the creditor saying how much you can pay. Complete the financial statement on the back of the summons and make sure you explain your circumstances fully.
• If you dispute some or all the debt say why on the form provided.
• If the creditor accepts your offer they will tell the court and you will then get an order (a judgment - CCJ) from the court telling you to pay at the rate you offered.
• If the creditor refuses your offer the court decides how much you pay from the information you have provided. If they tell you to pay more than you have offered you can ask for a hearing to explain your situation in more detail. You have fourteen days to ask for this.
• Seek advice in dealing with court documents but don't ignore them otherwise a decision will be made without the court being aware of your actual circumstances and financial situation.
• Special considerations apply if the court hearing is for re-possession of or eviction from your home - seek immediate help as there are still things you can do at this stage.

Other aspects of debt recovery procedures which you may become involved with are:

Debt collection agencies

Rather than accept your offer of repayment the creditor may refer your account to a debt collector. Do not be pressured, bullied or threatened by them into paying more than you con afford. Stand firm on your offer and refer to the financial statement sent to the creditor. Collectors have no legal right of entry to your home and cannot remove goods. Undue harassment should be reported to your local Trading Standards Department.

Bailiffs

If you fail to make the payments under a CCJ (England and Wales) or a Decree (Scotland) the court will grant a Warrant of Possession Order or Summary Warrant respectively and bailiffs or sheriffs will act on behalf of the court to implement that Order by removing certain goods to the value of the debt and costs. You do not have to let a bailiff into your home and they cannot break in (unless they have entered previously for that debt). They can legally enter through a door or window that you have left open. Only bailiffs recovering debts owed to the State (e.g. Income Tax and VAT) can force entry to your home. Even at this late stage it may be possible to negotiate satisfactory terms for payment with the bailiff. As an alternative the court con grant an Attachment of Earnings Order to deduct money directly from your wages.

Credit reference agencies

They keep records of some unpaid debts and a register of all county court judgments. Most companies will check with an agency before giving credit. You can obtain a copy of your record from the Agency and if it is wrong it can be corrected and when you pay off a CCJ you can have your record marked accordingly. Full details of these procedures are contained in a free booklet entitled 'No Credit' which you can get from: No Credit leaflet, PO Box 857, Stanley Street, Blackburn, BB1 3BW. There is no need to include a stamped address envelope, but include your address and ‘phone number. Phone 0870 600 8100

Magistrates Court

Certain types of debt can be recovered through the Magistrates Court (e.g. council tax arrears and unpaid fines). The procedure will vary but once again you must respond to all court documents and immediately seek professional advice. The magistrates have the ultimate sanction of imprisonment for some debts, although this is only used as a last resort.

Administration Orders

If you have a number of small debts (maximum £5,000 in total) you can apply to the court for an Administration Order. This means that you pay the court one regular amount and they distribute it to the creditors on your behalf, although a small charge is made. A court judgment has to be entered against you before you can apply.

Bankruptcy/Individual Voluntary Arrangement (IVA)

Bankruptcy is a way of dealing with debts, enabling you eventually to make a fresh start and, at the same time, making sure your assets are shared out fairly amongst your creditors. A number of assets are automatically protected under Bankruptcy/ Sequestration with the Official Receiver having discretion over others. However, you will probably lose some of your assets and there are costs and restrictions on your future activities so the situation needs very careful consideration and you should seek professional advice before making a decision. Your creditors con also petition for a Bankruptcy Order and, if this is the case you need to seek help immediately.

An IVA is another way of resolving a debt problem. Certain criteria must be met and there are costs involved. You must also have some means of making an offer to creditors. Seek professional advice before embarking on this complex procedure. The best people to see regarding an IVA/Trust Deed would be suitably qualified Insolvency Practitioners, Chartered Accountants or Solicitors..

The path to clearing your debts, or even avoiding them, may be quite short for some. On the other hand, you could be faced with several years of hardship before you are able to clear them. In either case you need to identify the cause of your problem. Most people fall into debt through no fault of their own. It is often as a result of redundancy or reduced working hours, illness or marriage breakdown. However, it may be that you found using credit cards was too easy or you were unable to resist offers of interest-free credit.

One of the key things to remember is that family pressures will arise. Not only will you have less money, but your stress and anxiety levels are likely to increase. It is important to realise that this is perfectly natural and understandable so please don't be afraid to seek help and medical advice if necessary. If you have lost your job, try to keep yourself occupied. You might find it helpful to join a local support group if there is one in your area.

Below are a few practical suggestions for saving money and staying out of debt in the future:

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Some DOs and DON'Ts

• DO be realistic - face up to your true situation and resolve to deal with it - using the help available to you.
• DO get in touch with your creditors immediately to explain your difficulties.
• DO give priority to those debts which may result in you losing your home, fuel supplies or your liberty.
• DO remember that your creditors prefer small payments regularly rather than larger, irregular payments that you cannot sustain.
• DO reply to creditors' letters and court summonses within the time period specified and let them have all the facts.
• DO keep copies of all correspondence, financial statements, debt schedules etc.
• DO attend and/or be represented at court hearings and take all relevant correspondence with you, including your current financial statement.
• DON'T ignore the problem - it won't go away.
• DON'T give up trying to reach agreement with your creditors even if they are difficult and refuse your initial offers.
• DON'T be threatened or bullied into making promises which you cannot fulfill.
• DON'T borrow more money to pay off your debts, especially by taking on more credit or store cards.
• DON'T be afraid to ask for specialist advice - it's FREE on 0800 138 1111